Registration is free. It can help us identify your needs and address them. After completing the registration process, you can start sending money from the United Kingdom to the Philippines anytime, anywhere using your mobile device.

Download the MetroRemit UK App on Google Play or the Apple App store. Once installed, you can create an account by providing the required information and accepting the necessary terms and conditions.

Alternatively, you can also create an account at https://metroremit.com/. You just need to fill out some details and an account will be created for you. You can create an account via the site to log in to the MetroRemit UK App.

After registering for the MetroRemit UK App, you must verify your identity before you can send money through the app.

To request verification, click MY PROFILE on the app. You will be taken to a page where you can provide additional required details and proof of identity. You should upload a scanned copy of your passport and recent proof of your address (e.g. driver’s license, utility bills, or bank statements).

Please use your real name when creating an account as this is used in your transactions.

Currently, MetroRemit is only serving money transfers from the United Kingdom to the Philippines. As we continue to improve our services, we will launch the app in other countries, too.

 Please visit our page regularly for updates or follow us on Facebook > facebook.com/metroremituk

Your profile contains your personal information. To avoid inconvenience during the verification process, make sure that you provide accurate and updated information. Your personal information is treated with utmost confidentiality and privacy.

Read more about our Privacy Policy at metrorem.co.uk/onlineremittance/privacypolicy

"Beneficiaries" refers to the records of all the people your sending money to from time to time. You can add or delete anyone from your beneficiary list any time. The Beneficiaries feature on the app allows you to send money to them by instant selection.

Transaction fees vary based on your preferred delivery method and amount of money being delivered. You can see the transaction fees displayed before you send the money.

You can change the delivery method at your own convenience based on your preference.

Yes, you can transfer money with the MetroRemit UK App, 24 hours a day, 7 days a week.

Once your payment is confirmed, your beneficiary receives the money.

When you send money for the first time, you may experience a slight delay due to verification procedures. The verification takes about an hour or less.

In some instances, member of our team may contact you to verify your identity.

For questions, clarifications, and requests for assistance, you may contact our customer support team by sending an email to help@metrorem.co.uk or calling 0207 368 4490.

You can send money by following these simple steps:

1.       Enter the amount you wish to send.

2.       Provide the beneficiary details, or choose among your saved beneficiaries.

3.       Select the transaction type (credit to account or cash collection).

4.       Enter the collection information (beneficiary account details or preferred collection point).

5.       Select your desired payment method (bank transfer or debit card via WorldPay).

6.       To confirm your transaction, enter the confirmation code sent to your registered email address or mobile number.

You can initiate a remittance transaction through the following ways:

·         Input the amount, using the forex calculator on the app’s home page.

·         Add a new beneficiary or select from your saved beneficiary list.

·         Select the Send Money option on the main menu.

·         Tap Send Again button to repeat transactions for a saved beneficiary without reentering the transaction details.

You can pay for your remittance transactions online with your debit card, through our secure payment gateway, or you can transfer the payment directly to our bank account

The maximum amount for debit card online payments is GBP 2,000 per day. Please choose bank transfer option if you wish to send more than that amount.

For bank transfers, you can send the money to METRO REMITTANCE (UK) LTD bank account with the following details:

Bank Name:                        Halifax Bank of Scotland

Sort Code:                           12-24-81

Account Name:                   Metro Remittance (UK) Ltd
Account Number:               0665-0640

Currency:                             GBP

Transfer Reference:           (E.g., RA0000xxx)

Please remember to include the Transfer Reference Number found above the screen of your transaction information (E.g., RA0000xxx) as proof of payment. Kindly ensure that the amount is correct.

The TRN is a unique number given to you at every transfer request. You can find it in your transfer history and in official emails from MetroRemit UK. Whenever you have questions for our customer support team, you will be asked to present it.    

The TRN (also known as Collection Pin) is a unique single-reference number that allows your beneficiaries to pick up cash at any of Metrobank’s extensive branches and affiliates.

This option is only applicable for cash collection. Beneficiaries must present the TRN and a valid ID to pick up the cash. In addition, they must provide additional details as requested by domestic cash agents.

Upon confirmation of your payment, TRN will be sent either to the Beneficiary’s mobile number, Remitter’s mobile number, and through the Money Transfer Order Confirmation email where the TRN is indicated.

Credit-to-Account or the “Account” type of transaction directly transfers your remittance to your beneficiary’s bank account in the Philippines.

Simply choose Account as the delivery method on the Select Transaction Type page. Choose from the list of available banks and input the account number of your beneficiary.

Cash Pick-up Anywhere or the “Cash Collection” type of transaction allows your beneficiaries to collect money over the counter from over Metrobank’s extensive branches and over 11,000 accredited cash payout service providers.

Simply choose Cash Collection as the delivery method on the “Select Transaction Type” page. Then, choose your desired collection point: cash pick-up anywhere or cash pick-up via Metrobank branches.

Once your payment has been processed, you and your beneficiary will receive an email and an SMS notification containing cash pick-up instructions, including Transfer Reference Number (also known as Collection PIN) to be used by your beneficiary when claiming your remittance.

To collect remittance via cash pick-up, your beneficiary must present the following:

- Valid ID with photo that shows their full name and matches the details you entered

- Transfer Reference Number (TRN),  which they will receive via SMS from Metrobank or which you can share with them directly by forwarding them the information of the Cash Pick-up Reference Number.

Beneficiaries can pick up remittances from any Metrobank branch across the country. They may also claim it via the cash-pickup anywhere option thru our remittance partners with over 10,000 cash payout branches nationwide:

-          PSBank branches nationwide

-          LBC branches

-          M Lhuillier branches

-          Cebuana Lhuillier branches

-          Villarica branches

-          RD Pawnshop branches

-          Palawan Pawnshop branches

-          PERA HUB branches

-          Robinsons Department Store

To collect remittance via cash pick-up, your beneficiary must present the following:

1.       A valid ID with photo that shows their full name and matches the details you entered

2.       Pick-up Transfer Reference Number (also known as Collection PIN) that they received via SMS from Metrobank

Our domestic remittance partners process cash-pick-up transfers locally on our behalf. Hence, they may not be familiar with MetroRemit or Metro Remittance (UK) Ltd. Regardless, if your beneficiary provides a valid ID with photo that shows their full name and the pick-up reference number, they will receive the cash.

However, if your beneficiary experiences issues, please contact our customer support team for assistance at help@metrorem.co.uk or call our hotline 0207 368 4490.

With home delivery, your money is securely delivered straight to your beneficiary’s door step.

This feature is coming soon!

This feature is coming soon!

MetroRemit UK app keeps you updated on the real-time status of your transfer.

You can view your transfer status in the Transactions page on the menu tab, or at the bottom of your home screen or dashboard.

If you are using our website through a tablet or a desktop computer, simply log in to your MetroRemit account to check the status of your transfer.

After you pay for a transaction via debit card payment, online payment gateway, or bank transfer, you may see an “Awaiting for Payment” status. This means your payment to the MetroRemit settlement account is being verified.

Once your payment is verified, your transaction is processed, and you are notified of this via email or SMS.

 “Processing” status means your payment has been verified and received by MetroRemit and is being processed for delivery.

 “Delivered” status means your payment has been transferred.

For credit-to-account transfers, the bank processes the transfer and credit it directly to your beneficiary’s account within 24 hours. If your beneficiary does not receive your money after 2 to 3 working days, kindly contact our customer service team at 0207 368 4490.

For cash collection transfers, the cash will be made available for pick-up at our Philippine payout partners.

Money transfers via MetroRemit may take a few minutes or up to 24 hours at the most, depending on difference between time zones. Delivery time varies, depending on the delivery method you choose, and how you pay for the transfer.

Payments through bank transfer in the UK take one working day at most to be credited to the MetroRemit settlement account, while online payments done by card take a few minutes.

Once we have received and confirmed your payment, we process your transfer and notify you on the status of your payment via email.

Transfers can take longer if you send money over the weekend or on public holidays.

To cancel your transfer, email our customer support team immediately at help@metrorem.co.uk or call our hotline at 0207 368 4490.

Note that completed transfers cannot be cancelled. Some transfers can take only a few minutes to complete so review the details of your transactions before sending the money.

Unsuccessful transfers are automatically cancelled after a few days. Terms and conditions on service fees still apply.

For Credit-to-Account or “Account” transfers, the destination bank may be processing the transfer and crediting the funds to your beneficiary’s account. This may take up to 24 hours, depending on the amount that you are sending.

You receive an email or SMS notification once your transfer is completed. The status of your transfer also changes in your transfer history.

If you have any questions about the status of your transfer, email our support team at help@metrorem.co.uk or call our hotline at 0207 368 4490.

If you accidentally send two payments for the same transfer, please contact our customer support team as soon as possible to request for a refund of the second payment.

If this happens, please contact our customer support team as soon as possible to request for correction of transfer details, by sending an email to help@metrorem.co.uk or calling our hotline at 0207 368 4490. Your request is subject for review, based on MetroRemit UK’s terms and conditions.

Your transfer may have been cancelled due to any of the following reasons:

·         We did not receive any payment from you.

·         You have entered incorrect beneficiary details.

·         Your beneficiary did not pick up the transfer within the given time (for cash pick-ups).

·         We did not receive the required documents for further verification of your identity.

·         Operational and compliance reasons outside of our control.

You will be refunded if your transfer is cancelled for the reasons stated above.

Your transaction may still push through if you sent the correct amount from a bank account that is registered under your name. However, it may take longer as your payment must be traced manually.

Your card may have been rejected either by your bank or by MetroRemit due to any of the following reasons:

·         The card is under a name that does not match your registered MetroRemit account name.

·         The card details you entered were incorrect.

·         The card is unsupported.

·         The card has already been used for another MetroRemit account.

·         Your payment has exceeded the maximum amount for the day or month.

·         Your bank is conducting security checks.

If your card payment did not go through, you can try a different card without having to start with the transfer details all over again.

MetroRemit does not accept prepaid or corporate cards for personal accounts. In addition, a card cannot be used for more than 1 MetroRemit account.

Please contact your bank to let them know you are trying to send money via MetroRemit.

If your card payment did not go through, try using a different card or paying via bank transfer instead.

Choose “Pay by Bank Transfer” as your payment method. Bank transfers are highly recommended if you are sending more than GBP 1,000.

Payment can be sent to METRO REMITTANCE (UK) LTD bank account using the following details:

Bank Name:                        Halifax Bank of Scotland

Sort Code:                           12-24-81

Account Name:                   Metro Remittance (UK) Ltd
Account Number:               0665-0640

Currency:                             GBP

Transfer Reference:           (e.g., RA0000xxx)

Please remember to include the Transfer Reference Number found above the screen of your transaction information (e.g., RA0000xxx) as reference of your payment. Kindly make sure that the amount is correct.

Your money may not have reached the MetroRemit settlement account yet. Payments made in GBP currently take at least 2 hours.

To change your password on the app:

1.       Tap the My Profile tab on the main menu.

2.       Then Change Password or Change PIN on the bottom part of the screen.

3.       Enter your new password or your new PIN.

To change your password or PIN via web:

1.        Go to your MetroRemit dashboard and tap My Profile on the upper portion of the screen beside your name.

2.       Click Change Password/PIN at the bottom part of the screen and enter your current password.

3.       Enter your new password or your new PIN.

To edit the details of your beneficiaries on the app:

1.       Go to the Beneficiaries tab on the main menu.

2.       Choose a beneficiary, then tap the edit button (pen icon) found on the top right most portion of the screen next to your beneficiary’s name.

3.       Edit the beneficiary’s details.

4.       Save by tapping the Update Beneficiary button.

To edit the details of your beneficiaries via web:

1.       Go to the Beneficiaries tab on the main menu.

2.       Choose a beneficiary by clicking the View option.

3.       Tap the edit button found on the bottom part of the screen.

4.       Update the details accordingly.

5.       Save by tapping the Save Changes button.

You can edit your personal information such as your address any time. Just do the following steps:

1.       Tap My Profile.

2.       Click the edit button (pen icon) found on the top-right most portion of the screen next to your name.

3.       Update your details accordingly.

4.       Save changes by tapping Update.

If you want to edit your name, birthday or home country, please contact our customer support by emailing help@metrorem.co.uk or calling 0207 368 4490.

Verification Process

As part of standard safety procedures in the UK and Money Laundering Regulations, we request for additional documents depending on the amount and the beneficiary’s country.  These procedures protect your money by helping us verify that you are the one sending the money.

To verify your identity, we may require you to provide one of the following:

1.       Passport

2.       Full driving license (not a provisional license)

3.       National ID card

4.       Any recent billing statement that bears your name and address

Make sure that your documents are colored, in .jpg format and less than 3.0 MB. Documents should contain the following:

1.       Your first and last name

2.       Your date of birth

3.       A clear photo of you

4.       An expiry date

5.       An ID number or document number

To avoid documents being rejected, please make sure you have the following:

1.       The information on your document that matches the details of your MetroRemit account.

2.       The document is not expired.

3.       The photo is not in black and white or blurry.

4.       All details are clearly visible.

All documents and related information submitted to us are treated as confidential and will not be shared to any external parties.

The verification process takes a few minutes or a maximum of an hour depending on the validity of information you provided.

At Metrobank, we put the customers in the heart of everything we do. We were the first to expand our network in the global arena to serve Filipinos anywhere in the world.  Metro Remittance (UK) Ltd (MetroRemit) is a wholly owned subsidiary of Metropolitan Bank & Trust Company (Metrobank) Philippines established to further reach Filipinos, particularly those living and working in Europe.

MetroRemit is registered in England (No. 4543696) and operates at their office at Gable House 239 Regents Park Road, London N3 3LF, UK, and as Money Transmitter, with Her Majesty’s Revenue and Customs (HMRC) under the Money Laundering Regulations.

MRUK has been granted authorization by UK Financial Services Authority to carry on payment services activities under the UK Payment Services Regulations and re-authorized to carry on said activities under Payment Services Directive 2 or PSD2.

We take pride in our highly skilled and innovative team to give you total support services for your satisfaction. We provide you with significant, timely and value-adding online and mobile services which are tailored according to your needs.