Careers
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Grow your career towards limitless possibilities
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See our job openings below:
Office Assistant
Part Time (Monthly Salary)
Salary is from £8.21 with benefits
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Responsible for clerical assistance to the operations group in the delivery of remittance information and services to clients and other interested parties.
- Answers incoming calls and notes down remittance instructions from clients.
- Promptly forwards all remittance instruction forms to the Supervising Officer for Remittance Operations.
- Responds to phone queries of prospective client on services being offered by Metro Remittance (UK) Limited.
- Provides clients, upon proper identification, on information relative to the status of already processed remittances.
- Documents requests from phoning clients for return calls from other employees, and promptly informs the staff involved.
- Documents requests from phoning clients for amendments to previous remittance instructions or for remittance certificates; advises said clients of applicable charges, if any.
- Assists in arranging remittance receipts into envelopes, for mailing and for subsequent franking and posting.
- Assists in filing of client documents intended for permanent retention.
Customer Specialist
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Responsible for the screening of Remitters and for the accurate encoding and processing of Remitters’ data and transactions.
- Evaluates customers’ information by checking the Remittance Agreement and Application Form (RAAF) as to completeness and accuracy of details.
- Encodes remittance information/transactions in the Remittance System.
- Discharges functions in accordance with system access rights defined by IOSG.
- Accounts for cash collections.
- Conducts the KYC and due diligence functions for new remitters and existing clients to ensure compliance with Anti-Money Laundering laws.
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- Entertains/attends to or provides assistance and support to Remitters’ queries, concerns, and complaints.
- Prepares tracers to ensure that remittances are paid within established turnaround time.
- Reconciles/balances posted online transactions sent to Head Office.
- Prepares various daily/monthly reports, tracers, statistics, and other related materials for coordination/submission to the required parties.
- Promotes the Company’s products and services.
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Marketing Assistant
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Responsible for soliciting new customers, and maintaining existing clients; Events planning, and tie-ups with other companies/ organizations to promote MRUK.
- Markets, advertises and promotes remittance services. Digital marketing knowledge is an advantage.
- Must have knowledge with graphic designing.
- Manages/arranges marketing tie-ups with other companies.
- Conducts client calls to scout for new clients so as to increase client base and maintain good relations with existing clients.
- Assists in customer queries and complaints.
- Prepares monthly report to Head Office.
- Prepares call memos and files them.
- Responsible for telemarketing activities.
- Performs other duties that may be assigned from time to time.