Registration is free. It can help us identify your needs and address them. After completing the registration process, you can start sending money from the United Kingdom to the Philippines anytime, anywhere using your mobile device.
Download the MetroRemit UK App on Google Play or the Apple App store. Once installed, you can create an account by providing the required information and accepting the necessary terms and conditions.
Alternatively, you can also create an account at https://metroremit.com/. You just need to fill out some details and an account will be created for you. You can create an account via the site to log in to the MetroRemit UK App.
After registering for the MetroRemit UK App, you must verify your identity before you can send money through the app.
To request verification, click MY PROFILE on the app. You will be taken to a page where you can provide additional required details and proof of identity. You should upload a scanned copy of your passport and recent proof of your address (e.g. driver’s license, utility bills, or bank statements).
Please use your real name when creating an account as this is used in your transactions.
After you submit this information, you are notified via email once your identity has been verified.
Your profile contains your personal information. To avoid inconvenience during the verification process, make sure that you provide accurate and updated information. Your personal information is treated with utmost confidentiality and privacy.
"Beneficiaries" refers to the records of all the people your sending money to from time to time. You can add or delete anyone from your beneficiary list any time. The Beneficiaries feature on the app allows you to send money to them by instant selection.
The TRN is a unique number given to you at every transfer request. You can find it in your transfer history and in official emails from MetroRemit UK. Whenever you have questions for our customer support team, you will be asked to present it.
The TRN (also known as Collection Pin) is a unique single-reference number that allows your beneficiaries to pick up cash at any of Metrobank’s extensive branches and affiliates.
This option is only applicable for cash collection. Beneficiaries must present the TRN and a valid ID to pick up the cash. In addition, they must provide additional details as requested by domestic cash agents.
Upon confirmation of your payment, TRN will be sent either to the Beneficiary’s mobile number, Remitter’s mobile number, and through the Money Transfer Order Confirmation email where the TRN is indicated.
Cash Pick-up Anywhere or the “Cash Collection” type of transaction allows your beneficiaries to collect money over the counter from over Metrobank’s extensive branches and over 11,000 accredited cash payout service providers.
Simply choose Cash Collection as the delivery method on the “Select Transaction Type” page. Then, choose your desired collection point: cash pick-up anywhere or cash pick-up via Metrobank branches.
Once your payment has been processed, you and your beneficiary will receive an email and an SMS notification containing cash pick-up instructions, including Transfer Reference Number (also known as Collection PIN) to be used by your beneficiary when claiming your remittance.
To collect remittance via cash pick-up, your beneficiary must present the following:
- Valid ID with photo that shows their full name and matches the details you entered
- Transfer Reference Number (TRN), which they will receive via SMS from Metrobank or which you can share with them directly by forwarding them the information of the Cash Pick-up Reference Number.
In some cases your beneficiary might need to provide the name of company where the funds was initiated and country of origin when picking up the transfer. Beneficiary can mention Metrobank UK Office or Metro Remittance (UK) Ltd.
Beneficiaries can pick up remittances from any Metrobank branch across the country. They may also claim it via the cash-pickup anywhere option thru our remittance partners with over 10,000 cash payout branches nationwide:
To collect remittance via cash pick-up, your beneficiary must present the following:
1. A valid ID with photo that shows their full name and matches the details you entered
2. Pick-up Transfer Reference Number (also known as Collection PIN) that they received via SMS from Metrobank
In some cases, your beneficiary may need to identify that the remittance came from “Metrobank UK Office” or “Metro Remittance (UK) Ltd., when asked at the remittance outlet.
Our domestic remittance partners process cash-pick-up transfers locally on our behalf. Hence, they may not be familiar with MetroRemit or Metro Remittance (UK) Ltd. Regardless, if your beneficiary provides a valid ID with photo that shows their full name and the pick-up reference number, they will receive the cash.
However, if your beneficiary experiences issues, please contact our customer support team for assistance at email@example.com or call our hotline 0207 368 4490.
After you pay for a transaction via debit card payment, online payment gateway, or bank transfer, you may see an “Awaiting for Payment” status. This means your payment to the MetroRemit settlement account is being verified.
Once your payment is verified, your transaction is processed, and you are notified of this via email or SMS.
Payments via bank transfer take 2 hours to be processed if the remittance is in GBP currency. Transfers may take longer time to process on weekends and public holidays.
“Delivered” status means your payment has been transferred.
For credit-to-account transfers, the bank processes the transfer and credit it directly to your beneficiary’s account within 24 hours. If your beneficiary does not receive your money after 2 to 3 working days, kindly contact our customer service team at 0207 368 4490.
For cash collection transfers, the cash will be made available for pick-up at our Philippine payout partners.
For home delivery transfers, the cash will be delivered to the address you provide for your beneficiary.
Money transfers via MetroRemit may take a few minutes or up to 24 hours at the most, depending on difference between time zones. Delivery time varies, depending on the delivery method you choose, and how you pay for the transfer.
Payments through bank transfer in the UK take one working day at most to be credited to the MetroRemit settlement account, while online payments done by card take a few minutes.
Once we have received and confirmed your payment, we process your transfer and notify you on the status of your payment via email.
Transfers can take longer if you send money over the weekend or on public holidays.
For improved security, our fraud and compliance management team may also require you to submit additional documents.
For Credit-to-Account or “Account” transfers, the destination bank may be processing the transfer and crediting the funds to your beneficiary’s account. This may take up to 24 hours, depending on the amount that you are sending.
If this happens, please contact our customer support team as soon as possible to request for correction of transfer details, by sending an email to firstname.lastname@example.org or calling our hotline at 0207 368 4490. Your request is subject for review, based on MetroRemit UK’s terms and conditions.
Choose “Pay by Bank Transfer” as your payment method. Bank transfers are highly recommended if you are sending more than GBP 1,000.
Payment can be sent to METRO REMITTANCE (UK) LTD bank account using the following details:
Bank Name: Halifax Bank of Scotland
Sort Code: 12-24-81
Account Name: Metro Remittance (UK) Ltd Account Number: 0665-0640
Transfer Reference:(e.g., RA0000xxx)
Please remember to include the Transfer Reference Number found above the screen of your transaction information (e.g., RA0000xxx) as reference of your payment. Kindly make sure that the amount is correct.
As part of standard safety procedures in the UK and Money Laundering Regulations, we request for additional documents depending on the amount and the beneficiary’s country. These procedures protect your money by helping us verify that you are the one sending the money.
At Metrobank, we put the customers in the heart of everything we do. We were the first to expand our network in the global arena to serve Filipinos anywhere in the world. Metro Remittance (UK) Ltd (MetroRemit) is a wholly owned subsidiary of Metropolitan Bank & Trust Company (Metrobank) Philippines established to further reach Filipinos, particularly those living and working in Europe.
MetroRemit is registered in England (No. 4543696) and operates at their office at Gable House 239 Regents Park Road, London N3 3LF, UK, and as Money Transmitter, with Her Majesty’s Revenue and Customs (HMRC) under the Money Laundering Regulations.
MRUK has been granted authorization by UK Financial Services Authority to carry on payment services activities under the UK Payment Services Regulations and re-authorized to carry on said activities under Payment Services Directive 2 or PSD2.
We take pride in our highly skilled and innovative team to give you total support services for your satisfaction. We provide you with significant, timely and value-adding online and mobile services which are tailored according to your needs.
Registered in England with no. 4543696
Registered address: Gable House, 239 Regents Park Road, London N3 3LF United Kingdom
Registered with Her Majesty Revenue and Customs (HMRC) under no. 12152251
Authorised by Financial Conduct Authority (FCA) with the provisions of payment services with no. 509751
Metro Remittance (UK) Ltd
MetroRemit is global brand of Metrobank Philippines