To create an account, you will need to sign up either through our Mobile App (Search and download MetroRemit App. via Android Play Store) or visit our website www.metroremit.com. You are only required to fill out just a few details and an account will be created for you. This will allow you to log in instantly.
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To start sending money, you will need complete additional details by going to MY PROFILE upon log in. And upload your passport copy and recent proof of address (e.g. driving licence, utility bills or bank statements).
Once your profile is complete, your account will be subject for verification. You will be notified by email once verification of your identify has been successful. Please note that you must use your real name when creating an account.
Currently, MetroRemit is only servicing money transfers from the U.K. to the Philippines. As we continue to improve our services, we will be launching the app in other countries, too. Please visit our page regularly for updates or follow us on Facebook > facebook.com/metroremituk
"Beneficiaries" refers to the records of all the people your sending money to from time to time. You can add or delete anyone from your beneficiary list any time. The Beneficiaries feature on the app allows you to send money to them by instant selection.
The service (or transaction) fee may vary depends on the delivery method or amount you choose for your beneficiary. The service (or transaction) fee is normally displayed on your mobile device upon entering the desired amount you wish to send, you may check the range of service charges through the mobile app.
Yes, MetroRemit accepts money transfer, 24 hours a day and 7 days a week.
Once your payment is confirmed, we will immediately forward the funds to your beneficiary’s account. First-time senders might experience slight delay with their money transfer transaction as it needs to go through some internal verification procedures to make sure that it is from a legitimate account holder and this is also part of security and compliance check.
The verification process takes about an hour or less. Our Professional Team may contact you for additional information to verify your identity.
You can pay for your transfer online using your debit card through our secure payment gateway or transfer the payment directly to our bank account. The maximum amount for debit card online payments per day is GBP 2,000 and GBP 10,000 per month.
We prefer that you pay via bank transfer for amounts more than GBP 1,000. You can send the money to METRO REMITTANCE (UK) LTD bank account with the following details:
Bank Name : Halifax Bank of Scotland
Account Name : METRO REMITTANCE (UK) LTD
Sort Code : 12-24-81
Account number : 0665-0640
Please remember to include the Transfer Reference found above the screen of your transaction information (Ex. RA0000. . .) as reference of your payment. Make sure that information and the amount is correct.
A TRN is a unique number given to you for every transfer request. You can find it in your transfer history and in the official email you received from us. You will be asked to present it to the customer support team whenever you have questions.
The Transfer Reference Number (TRN) is also the unique single-reference number that allows your beneficiaries to pick up funds in Cash through Metrobank’s extensive branch of network and any accredited third party cash payout service providers.
This option is only applicable for Cash Collection type of transaction. Beneficiaries must present the TRN and valid ID to pick up the cash. In addition, they must provide additional details as requested by local cash payout service providers.
Upon confirmation of your payment, TRN will be sent either to the Beneficiary’s mobile number, Remitter’s mobile number, and through Money Transfer Order confirmation email which the TRN is indicated.
Credit-to-Account or “Account” is faster payment that enables MetroRemit to credit funds straight to your beneficiary’s bank account in the Philippines.
Simply choose “Account” as the delivery method on Select Transaction Type page. The system will let you choose from the wide list of available banks, then input the account number of the target bank account you wish the money to be credited instantly.
Cash Pick-up or the “Cash Collection” type of transaction allows your beneficiaries to collect money over the counter from any Metrobank’s extensive branches and over 10,000 accredited cash payout service providers.
Simply choose “Cash Collection” as the delivery method on the “Select Transaction Type” page. Then, choose your desired collection point: cash pick-up anywhere or cash pick-up via Metrobank branches.
Once your payment has been processed, you and your beneficiary will receive an email and an SMS notification containing cash pick-up instructions, including the TRN to be used by your beneficiary when claiming your remittance.
To collect remittance via cash pick-up, your beneficiary must present the following:
- Valid ID with photo that shows their full name and matches the details you entered
- Transfer Reference Number (TRN), which they will receive via SMS from Metrobank or which you can share with them directly by forwarding them the information of the Cash Pick-up Reference Number.
In some cases your beneficiary might need to provide the name of company where the funds was initiated and country of origin when picking up the transfer. Beneficiary can mention Metrobank UK Office or Metro Remittance (UK) Ltd.
Our domestic remittance partners process cash-pick-up transfers locally on our behalf. Hence, they might not be familiar with MetroRemit or Metro Remittance (UK) Ltd. All you need is provide a valid ID with photo that shows your beneficiary’s full name, the pick-up reference number, and the name of the beneficiary.
If your beneficiary is still having issues, please get contact our Customer Support Team for assistance.
The “Awaiting for Payment” means that you may have successfully paid for the transaction via debit card payment through our online payment gateway or via bank transfer with the details you provided. MetroRemit will then verify if your payment has been credited to MetroRemit’s settlement account.
Payments via bank transfer will be processed within 2 hours if paying in GBP currency.
Thus, you might still see “Awaiting for Payment”. Your money is safely on its way, it just might not have reached our account yet. Once we have received your payment, we will immediately process your transfer and notify you via Email or SMS.
Meanwhile, transfers may take longer time to process on weekends and public holidays.
The “Delivered” status means we have successfully delivered your transfer to your beneficiary’s bank account; or has been paid out by our Philippine payout partners; or has been delivered to your beneficiary’s doorstep.
For Credit-to-Account transfers, the bank will process the transfer and credit it directly into your beneficiary’s account.
For most transfers, this usually happens within 24 hours.
If the money is still not in the beneficiary’s bank account after 2 to 3 working days, please get in contact with our Customer Service team, who will be more than happy to assist you.
For Cash Collection transfers, transaction will be made available for cash pick-up by your beneficiary from our Philippine payout partners.
For home delivery transfers, the cash will be delivered to the address you provide for your beneficiary.
For Credit-to-Account transfers, sometimes the destination bank still has to process the transfer and credit the funds into your beneficiary’s account. This takes 24 hours at most, depending on the amount that you are sending.
We accept almost all personal debit card payments issued in the UK. Please make sure that you are using your own card, and make sure that the name on the card matches the name on your MetroRemit account.
To change your password on the app, tap “My Profile” tab on the main menu, then tap “Change Password” or “Change PIN” on the bottom part of the screen.
To change your password or PIN on the website, go to your MetroRemit dashboard and tap “My Profile” on the upper portion of the screen beside your name. Then click “Change Password/PIN” at the bottom part of the screen and enter your current password. Provide your current password and enter your new password or your new PIN .
On the mobile app, go to the “Beneficiaries” tab on the main menu, choose a beneficiary, then tap the edit button (pen icon) found on the top right most portion of the screen next to your beneficiary’s name. Edit the beneficiary’s details then save by tapping the “Update Beneficiary” button.
On the website, go to the “Beneficiaries” tab on the main menu. Choose a beneficiary by clicking the “View” option. Tap the edit button found on the bottom part of the screen. Update the details accordingly then save by tapping the “Save Changes” button.
You can edit your personal information such as your address any time. Tap “My Profile” and click the edit button (pen icon) found on the top-right most portion of the screen next to your name. Update your detailsaccordingly then save changes by tapping “Update.”
To protect you from fraud, please contact our customer support if you want to edit your name, birthday or home country.
We request for additional documents depending on the amount and the beneficiary’s country as part of standard safety procedures in the UK. These procedures protect your money by helping us verify that you are the one sending the money.
At Metrobank, we put the customers in the heart of everything we do. The Bank was the first bank to expand its network in the global arena mainly to serve Filipinos anywhere they are in the world. We are one of the wholly- owned remittance subsidiaries established to further reach Filipinos particularly those living and working in Europe. Metro Remittance (UK) Ltd (MetroRemit) is a wholly-owned subsidiary of Metropolitan Bank & Trust Company (Metrobank) Philippines.
MetroRemit was (Registered in England No. 4543696) whose registered office is at Gable House 239 Regents Park Road London N3 3LF, UK, and as Money Transmitter, with Her Majesty’s Revenue and Customs (HMRC) under the Money Laundering Regulations. MRUK has been granted by UK Financial Services Authority an authorization to carry on payment services activities under the UK Payment Services Regulations and re-authorized to carry on said activities under Payment Services Directive 2 or PSD2.
We take pride on our highly skilled and innovative team to give you total support services to your satisfaction. We provide you with significant, timely, and value-adding online and mobile services which are tailored according to your needs.
Registered in England with no. 4543696
Registered address: Gable House, 239 Regents Park Road, London N3 3LF United Kingdom
Registered with Her Majesty Revenue and Customs (HMRC) under no. 12152251
Authorised by Financial Conduct Authority (FCA) with the provisions of payment services with no. 509751
Metro Remittance (UK) Ltd
MetroRemit is global brand of Metrobank Philippines