Metro Remittance (UK) Limited is a registered Money Service Business with the UK's HM Revenue and Customs, holding MSB Certificate number 12152251. The company is also authorised by the Financial Conduct Authority under Payment Services Regulations 2009 with number 509751 for the provision of payment services.
Metro Remittance (UK) Limited operates anti-money laundering and anti-terrorist financing controls. We will refuse any transaction we believe to be money laundering. We will report suspicious transactions. Before we do business with anyone, we will require evidence of identity. Copies of the evidence and records of transactions will be retained for a minimum of 5 years.
Under UK Laws and regulations you must submit documentary proof to support for changes in circumstances including the following:
- Renewal of expired PASSPORT or ID – copy of new valid passport or ID
- Change in ADDRESS – utility bill or bank statement
- Change in name or marital status – marriage certificate or notice of divorce, annulment, etc
- Update in contact details such as mobile number, landline number or email address
You must accomplish and sign a new Remittance Application and Agreement Form each time your Identification provided to us expires for record updating purposes.
Metro Remittance (UK) Ltd has set a £3000 or €3000 transaction limit on a month basis, if in case you wish to send more than this amount. You are required to provide documentary proof of source of funds, purpose of remittance and beneficiary details. Or if we noticed that the remittance amount you are sending does not commensurate to your monthly wages, we will review your remittance activities and request immediately for both source of funds and purpose of remittance.
We reserve the right to deny money remittance services for non-compliance with the above requirements.
Personal data we hold in our files are protected under the UK's Data Protection Act. The company holds registration number Z8383053 from the Information Commissioner Office. Metro Remittance (UK) Limited has established internal standards and controls to ensure protection of all client information and relationships, particularly from unnecessary disclosure of such information to sources outside the organisation. Metro Remittance (UK) Limited is using the best means possible to maintain confidentiality of client information by minimising risk inherent in improper disclosure of information and preventing fraud and financial loss. All data collected from the client are being processed and solely used for business purposes only. For any data breach, please call immediately the attention of the company's General Manager.
Metro Remittance Complaint Template